Salon Policies
Cancellation + Late Policy:
We understand that life happens and schedule changes are sometimes unavoidable. To respect both reserved appointment time and the work that goes into preparing for each service, we kindly ask for adequate notice if you need to make a change.
Appointments may be rescheduled or canceled up to 48 hours before the start of the appointment.
Cancellations or reschedules made within 48 hours of the appointment time will be charged 50% of the scheduled service total
Day-of cancellations and no-shows will be charged 100% of the scheduled service total
All appointments that are scheduled are subject to this policy, including appointments that remain unconfirmed
If you need to cancel or reschedule, it is your responsibility to contact us directly
Please note that arriving fifteen minutes late or more may result in an abbreviated service, rescheduling of the appointment, or a cancellation fee, depending on the time available and the service booked. Arrivals later than fifteen minutes may be treated as a same-day cancellation or no-show and charged accordingly.
Appointments are booked, rescheduled, and canceled directly through Summer Hours Salon front of house team or through our secure online booking system. If you need to make a change to your appointment, please utilize our online booking system or contact the salon at: info@summerhourssalon.com.
Service Adjustment Policy:
Our goal is that every guest leaves the salon feeling confident and happy with their hair. Each service is approached thoughtfully through consultation, considering the desired result, hair integrity, and any long-term planning required to safely achieve larger changes.
If you are not satisfied with the outcome of your service, please reach out to the salon within 7 days of your appointment so we can discuss the best solution.
Service adjustments are offered at the discretion of the stylist and are intended to address the original service discussed during the consultation. Adjustments do not include a change in desired service plan after the appointment has been completed.
Booking & Consultation Policy:
Appointments may be scheduled through a stylist’s booking link, through our salon booking platform, or with assistance from our front of house team.
Certain services — especially significant color changes or new guest appointments — may require a consultation prior to booking. This allows the stylist to assess your hair, discuss your goals, and ensure the appropriate amount of time is reserved for your service.
New guests may be asked to complete a New Client Form so our team can recommend the best stylist and service for your needs.
Health & Safety Policy:
We are committed to maintaining a clean, comfortable, and safe environment for both our clients and our team.
If You Are Feeling Unwell:
If you are feeling sick or have experienced symptoms of illness within 48 hours of your appointment, we kindly ask that you reschedule your appointment and stay home.
Symptoms may include:
Fever
Cough
Shortness of breath
Any other signs of contagious illness
If you need to cancel or reschedule due to illness, please do so in accordance with the salon’s cancellation policy.
Stylist Structure & Payments
Our salon is home to both commission (employee) stylists and independent (booth rental) stylists. Independent stylists operate their own businesses within the salon and manage their own scheduling, payments, and client communication.
Because of this, the salon is unable to accept payments on behalf of independent stylists. Any appointment changes, late cancellations, or service adjustments for these stylists must be handled directly with them.
